1. Scope of This Policy

This Policy applies to information handled through hotelvos.com, direct emails and messages, telephone or WhatsApp inquiries, newsletter forms, concierge communications and direct interactions related to your stay.

It does not control independent websites or businesses linked from our Site, including reservation, payment, restaurant, tour, transportation, social-media or map providers.

2. Information We May Collect

3. How We Collect Information

We collect information:

• directly from you when you contact us, subscribe, request services or communicate about a stay;
• from the reservation system, travel agents, booking channels, payment providers and other partners involved in your request;
• automatically through cookies, logs, analytics and similar technologies when you use the Site; and
• from public platforms when you interact with Hotel VOS or publish a review or social-media comment.

4. How We Use Information

We may use personal information to:

• answer inquiries and provide requested information;
• process and administer reservations, payments, changes, arrivals and guest services;
• coordinate dining, tours, transportation, events, concierge requests and special arrangements;
• send confirmations, service notices and pre-arrival or post-stay communications;
• send marketing messages where you have consented or where otherwise permitted by law;
• personalize and improve the website, accommodations and guest experience;
• measure Site traffic, advertising and campaign performance;
• protect guests, the property, the Site and our business from fraud, misuse and security threats; and
• comply with legal, accounting, tax, regulatory and contractual requirements.

5. When We May Share Information

We may disclose relevant information to:

• reservation and payment providers that process bookings, payments, confirmations and related services;
• technology and communications providers supporting website hosting, email, chat, analytics, security and customer service;
• concierge and travel partners such as tour, dining and transportation providers when needed to fulfil your request;
• professional advisers including accountants, insurers, auditors and legal counsel;
• government or law-enforcement authorities when required by law or reasonably necessary to protect rights, safety and security; and
• a successor organization as part of a merger, sale, financing, reorganization or transfer of the business.

We do not sell personal information for money. Certain analytics or advertising technologies may be treated as “sharing” under some privacy laws; where required, applicable choices will be provided.

6. Cookies, Analytics and Advertising

Cookies and similar technologies help the Site function, remember settings, understand visitor activity, measure performance and support advertising. These technologies may collect identifiers and usage information from your browser or device.

You can limit cookies through your browser settings and, where provided, the Site’s consent controls. Blocking some cookies may affect website features. Browser “Do Not Track” signals are not interpreted consistently across the industry, but we will honor legally required preference signals where applicable.

7. Embedded and External Services

The Site may use or link to services such as:

• the Hotel VOS reservation and payment platform;
• Google Analytics, Google Tag Manager, Google Maps and Google Translate;
• YouTube or other embedded media;
• Meta, Instagram and other social platforms;
• website chat, email and newsletter services; and
• restaurant, tour, transportation and concierge partners.

These providers may receive technical information or information you choose to submit and process it under their own privacy policies. Review the provider’s notice before supplying personal or payment information.

8. Data Retention

We retain personal information only as long as reasonably necessary for the purpose collected, including providing services, maintaining reservation and transaction records, resolving disputes, preventing fraud and satisfying tax, accounting, insurance and legal obligations.

Retention periods vary according to the type of information, the relationship involved and applicable requirements. Information may be anonymized or securely deleted when it is no longer required.

9. Information Security

We use reasonable administrative, technical and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration and disclosure. No website, transmission or storage system is completely secure, so absolute security cannot be guaranteed.

Do not send payment-card details, passwords or unnecessary sensitive information by ordinary email, chat or open comment fields. Use the designated secure reservation and payment process.

10. International Data Transfers

Hotel VOS operates in Costa Rica, while some technology, booking, communications and service providers may process information in other countries. Those countries may have different privacy laws.

Where required, we rely on appropriate contractual, consent-based or other lawful mechanisms for international transfers and take reasonable steps to work with providers that protect information appropriately.

11. Your Communication Choices

You may unsubscribe from promotional emails by using the link provided in the message or contacting us. Even if you opt out of marketing, we may still send necessary reservation, transaction, safety or administrative communications.

You can also manage browser cookies and choose whether to provide optional information. Some information is necessary to complete a reservation or requested service.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of or a copy of personal information; object to or restrict certain processing; withdraw consent; or lodge a complaint with the appropriate authority.

To make a request, email reservations@hotelvos.com. Describe your request and the interaction or reservation concerned. We may request reasonable information to verify your identity and protect your information. Some requests may be limited where retention or processing is required by law or necessary to protect legal rights.

13. Children’s Privacy

The Site is intended for adults arranging travel and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate authorization. If you believe a child has provided information, contact us so we can review and address it.

14. Changes to This Policy

We may update this Policy to reflect changes in our services, technology, providers or legal obligations. The revised Policy will be posted here with an updated date. Where required, we will provide additional notice or request consent.

15. Contact Hotel VOS

For privacy questions, requests or concerns, contact: